My History – Wayne Miles, DDS
I graduated from Baylor College of Dentistry in 1984. To be honest, I was the last person to complete my requirements in dental school and I was in the bottom half of my class. I grew up in a pretty bad home environment, and I know this contributed to my poor performance at Baylor. My dad (now deceased) was a sergeant in the Marine Corps. He fought on Io Jima in World War II. He was a war hero, but suffered from post traumatic stress disorder. Back in the 1960’s and 70’s no one really understood this condition, and psychological counseling back then was considered taboo. So we had a really dysfunctional home life growing up. I decided though, after high school, that I was going to make something of my life, in spite of my difficult past. I decided to go to dental school, after our family dentist, Dr. Felix Hawkins was always so encouraging to me, whenever I went to see him. He took the time to talk to me, and made me feel important. I want to pass this on to my customers and make them feel important and respected in my office too.
When I got out of dental school, I was kind of torn between going into dentistry or pursuing some other line of work, since my experience in dentistry wasn’t very good. I worked for a year for a Dallas dentist, Dr. T. Bob Davis, who is a Christian. He helped me get my clinical proficiency up. I also hung around a group of Christian students while I was at Baylor Dental School, and they were very encouraging to me as well. I became a Christian too. Today I go to a church called Gateway Church. In 1985, I bought a small dental office across the street from my undergraduate college, Texas Wesleyan. Mary Lou Watkins, who owned the restaurant next door to my office, encouraged me to be president of a little business association they started. It was a good experience for me to learn leadership. One day Mary Lou showed us a video at our meeting, by Tom Peters, called “In Pursuit of Excellence”. When I saw this film about really great companies, like Disney and a whole foods supermarket, using innovation to serve their customers, and pursuing excellence in all aspects of the business, I was hooked. I wanted to have a dental office that was like the firms I saw on the film.
I moved my practice to a better location, and it did so well that I opened a second dental office as an investment. I started taking hundreds of hours of courses in advanced dentistry. I figured that just because I graduated at the bottom of my dental school class, I didn’t have to remain there. I have taken many courses in all aspects of dentistry, including pediatric dentistry, endodontics, operative dentistry, and orthodontics. I still do lots of continuing education and recently completed a course taught by Stephen Olmos in TMJ and Sleep Apnea. He is one of the top lecturers in the country on this subject.
I probably should have stayed in South Fort Worth, and been happy with the two successful practices I had, but I got excited about opening a new office that a salesman was building in Watauga. I could purchase the building after 3 years, instead of having to pay rent for the rest of my life. I am not sure yet if this was a good idea or not. Now I am starting over again trying to build a new business, hopefully I will do OK over here. The people are nice and we had an open house when we first opened and the mayor and the whole Watauga city council came out. This would never happen in Fort Worth, unless you opened a big bank building or something. I want to write a book to help young dentists starting out some day, so this will help me to give them good advice. I want my customers to feel like I don’t judge them, and I have their best interests at heart. I recently restored a woman’s teeth who was addicted to methamphetamine. She thanked me profusely for being an encouragement to her and restoring her smile, and now she is at a rehab facility in South Texas. You can view her restored smile in our smile gallery. Thanks for checking us out. We have many positive reviews and they are actual reviews, not made up ones. We try to take good care of our customers. Let me know if we can help you with a better smile.
At the moment, the only two people working at my office are myself and my nephew Michael, who I call by his middle name Clint.
My History – Michael Reagan, RDA
I was born in a small city outside of Dallas that goes by the name Seagoville. I lived there for nearly 19 years with my family and eventually graduated from Seagoville High School. After graduation, I moved to Fort Worth to get away from the bustling life that seems to accompany Dallas and surrounding cities. I started work at an auction house in Haslet and worked there for a couple of years before moving on to working retail, manufacturing, and finally dental assisting. I had worked at my previous job for nearly two years manufacturing boxes in a warehouse in Arlington. One day, I had had enough of the long hours, under-appreciation, and tireless work that is associated with that type of job. I called my uncle, Dr. Miles, and asked if I could begin work at his dental office. I was delighted to hear that he wanted me to come in just a few days later to see if I would like it. It has been nearly two years and I can honestly say I’ve never been more pleased with any job. I got my certified dental assistant license through the UT San Antonio school system and I currently act as dental assistant and office manager. It can get hectic at times, but I feel I get better at what I do every day. I am here to serve the patients that walk through our door as sincerely and speedily as is possible. My goal is to have every customer leave with a smile and I won’t stop until good service has been rendered.
Dr. Miles & Michael